Contact Center Services
Contact Center Services – Let Us ‘Speak’ To Your Brand
Clients Entrust Ability to Engage With Their Most Valuable Assets… Their Customers
We specialize in top-quality customer care, inbound/outbound selling, order-processing, support, and customer relationship management. Whether you require dedicated full-time support, seasonal, after-hours or overflow, we can tailor a call center solution to fit your needs.
Our contact center can seamlessly integrate with most OMS systems, including NetSuite, JDA/Ecometry, and Ability CCS.
Personalized Customer Care Program
We customize each customer care program, crafting the perfect customer care experience to best represent your brand. We get to know your products thoroughly, allowing us to truly be an extension of your staff.
Optimize Sales Performance
Through a very structured training program, agents are trained to turn customer questions into orders and maximize up-sell, cross-sell and add-on opportunities.
We record 100% of all customer interactions, then review calls with agents in coaching sessions intended to increase their overall effectiveness.
We provide a seamless customer care experience using your customers preferred method of communication. Agents can even provide customer website feedback to help improve future online experiences.
A successful outbound calling program can lead to explosive growth. Agents who qualify to do outbound calls become experts knowing how to sell your brand, while developing the strategies to call and convert new customers. Outbound calling can also reactivate lapsed customers, and reinforce brand awareness to shoppers before they buy elsewhere.
Business Continuity Assurance
The foundation of our contact center is our rock solid technology framework, which includes automation of all contact center workflow. Customer interaction touch points, like inbound automatic call distribution, interactive voice response (IVR), outbound dialing, and email & live chat support, are all automated, providing you with higher service levels at lower costs.