Webinars

2020 eRetailer Thought Leadership Exclusive Webinar: Tips for Remote Contact Center Setup & Management

Tuesday, August 18th, 2020 at 3:00 PM EDT

 

We live in a remote world, and despite the many challenges facing eRetailers today, business must continue.

In this FREE webinar, Ability Commerce’s Vice President of Operations, Christopher Buzzeo will share real life lessons and tips to quickly get your existing on-premise Contact Center operating remotely even during uncertain and trying times. Chris has worked in the direct commerce industry for 20 years and leverages his deep knowledge to maximize customer experience. Keep your Contact Center infrastructure, agents and administration ready for seamless service to your customers without missing a beat.

And for those of you with no remote agents and a desire to service in-house vs. outsource, you’ll learn what you need to plan for and be prepared for in the process.

Critical details for managing remote agents will be featured in this webinar including:

Baseline infrastructure requirements:

    • Software, Hardware, Internet Connectivity
    • Remote Agent Support
    • Policies & Procedures

…and Much More

Join us May 26th to learn about the ins and outs of overseeing a Contact Center using Ability’s proven success with clients including American Musical Supply, Smithsonian Store, Fabulous-Furs and others. Be sure to bring your questions to this event as it will be interactive!

At the end of our webinar, we will also share Ability’s CCS Order Management System Customer Service capability used in Ability’s Contact Center for providing customer care to Ability Client customers. Get a quick peek at CCS OMS in the Cloud!

Feel free to CONTACT ABILITY for one-on-one product demos.

Featured Speaker

Debbie Longo

Chris Buzzeo
Vice President, Operations

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