Contact Center Services – Let Us ‘Speak’ To Your Brand
We specialize in top-quality customer care, inbound and outbound selling, order-processing, support and customer relationship management. Whether you require dedicated full-time support, seasonal programs, after-hours or overflow help, we can tailor a solution to fit your exact operational needs.
We customize each customer care program in order to craft the perfect customer care experience to best represent your brand. We get to know your products thoroughly, through continuous training, so that we can truly be an extension of your existing staff.
Agents are trained, through a very structured training program, to understand how to best interact with your customers in order to optimize sales opportunities, turn customer questions into orders, and maximize up-sell, cross-sell and add-on opportunities. We record 100% of all customer interactions, and then review calls with agents in individual coaching sessions to increase their overall effectiveness.
We provide a seamless customer care experience for your customers, using their preferred method of communication, and agents will provide you with customer website feedback to help improve future online experiences.
A successful outbound calling program can lead to explosive growth. Agents who qualify to do outbound calls become experts knowing how to sell your brand, while developing the strategies to call and convert new customers, reactivate lapsed customers, and reinforce brand awareness to shoppers before they buy elsewhere.
The foundation of our contact center is our rock solid technology framework and our technology includes automation of contact center workflow. Customer interaction touch points like inbound automatic call distribution/telephone switch, interactive voice response (IVR), outbound dialing and email & live chat support are all automated to provide higher levels of service at a lower cost to you.