Contact Center Services

Contact Center Services – Let Us ‘Speak’ To Your Brand

Clients Entrust Ability to Engage With Their Most Valuable Assets… Their Customers

We specialize in top-quality customer care, inbound/outbound selling, order-processing, support, and customer relationship management. Whether you require dedicated full-time support, seasonal programs, after-hours or overflow help, we can tailor a call center solution to fit your exact operational needs. Additionally, our contact center can seamlessly integrate with most OMS systems, including NetSuite, JDA/Ecometry, and Ability CCS.

Ability delivers high-quality service, handling your inbound and outbound calls and provides support without interrupting your day-to-day operations
Personalized Customer Care Program

We customize each customer care program, crafting the perfect customer care experience to best represent your brand. We get to know your products thoroughly so that we can truly be an extension of your existing staff.

Optimize Sales Performance

Through a very structured training program, agents are trained to turn customer questions into orders and maximize up-sell, cross-sell and add-on opportunities. We record 100% of all customer interactions, and then review calls with agents in individual coaching sessions to increase their overall effectiveness.

In-Bound

We provide a seamless customer care experience using their preferred method of communication. Agents will provide you with customer website feedback to help improve future online experiences.

Outbound

A successful outbound calling program can lead to explosive growth. Agents who qualify to do outbound calls become experts knowing how to sell your brand, while developing the strategies to call and convert new customers, reactivate lapsed customers, and reinforce brand awareness to shoppers before they buy elsewhere.

Business Continuity Assurance

The foundation of our contact center is our rock solid technology framework, which includes automation of contact center workflow. Customer interaction touch points, like inbound automatic call distribution/telephone switch, interactive voice response (IVR), outbound dialing, and email & live chat support, are all automated to provide higher levels of service at a lower cost to you.