Retain
SmartSite helps you Retain customers and win repeat business.
Getting an order is wonderful thing. Getting a second order is the beginning of a long, loyal, profitable relationship! SmartSite offers a host of built-in tools to help you keep your customers coming back.
Email Integration – Communication with your customer is important, but communicating the right message is key. Your web store provides a lot of useful information about your consumers’ behavior. Acting on information from your web store and integrating this information with your email campaigns increases the effectiveness of those campaigns dramatically.
Abandon Cart Email – When a customer abandons a shopping cart you have all of the information you need to win that customer back. SmartSite helps you integrate that information with your email marketing software to trigger an automatic email. If an abandon cart email is sent out, chances are the customer will come back to your store and complete purchase.
Wish Lists – Solidify your customer relationships with wish lists. When a customer takes the time to make a wish list in your web store, they intend to come back to your store. Since a wish list is intended for family and friends rather than that customer the chances are good that this customer will not only come back to your web store, but also refer family and friends to your store. SmartSite helps you set up wish lists for your customers which are easy to create and easy to share.
Back-end Integration - Back-end integration allows for easy synchronization to your order management system, eliminating customer service problems caused by incorrect quantities or out-dated pricing. Fluid back-end integration helps in tracking the customer’s purchase and making the entire order process easy and more efficient.
PriceMatch – SmartSite’s Price Match module allows you to add a price guarantee on your website that will keep loyal customers coming back. PriceMatch offers you a system for setting up a price match submission form for your customers and a system for your customer service representatives to monitor price match requests with ease. Price Match helps you win customer trust and loyalty.
Notify Me! – If a product that your shopper is looking for is temporarily out of stock, offer your shopper the option of being notified the moment you get that product in stock with Notify Me! Shoppers who request a notify notice will receive an email from your web store letting them know that the item they are interested in purchasing is now in stock.