Ability OMS is a comprehensive business application for the multichannel marketing industry. Ability OMS goes beyond order management as it handles the entire life cycle of your day to day business operations. From sourcing your inventory to depositing funds from completed orders, Ability OMS handles everything in between.
By pairing Ability OMS with Ability Commerce's SmartSite eCommerce solution, retailers can streamline the entire multichannel order process with just a few clicks. And with 20+ years in the Order Management Software industry, the Ability Commerce OMS team are available to help customers work through any questions or business needs.
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Inventory & Warehouse Management
From vendor management to purchasing to stocking products on shelf, OMS manages every aspect of your inventory. Some of the most notable features include:
- Purchasing and Receiving
- Physical Inventory and Bin Replenishments
- Unlimited user defined fields
- Complex inventory handling (variable kits and personalized products)
- Bill of Materials and Production Work Orders
Marketing Campaign Management
Strong business growth depends on effective, measurable, marketing campaigns. Ability OMS marketing tools include:
- Source code with curve template management
- Date driven campaign management (print and electronic)
- Strong data tracking of marketing efforts
- Price list management
- Flexible promotional pricing
Order Management
Fast, friendly order entry tools centered on a very stable process for managing the order life cycle, Ability OMS gives CSRs what they need to make happy customers. Functionality that includes:
- Order management of multiple sales channels (phone, web, Amazon, etc.)
- Handling complex inventory types (dynamic kits, personalization, dropships, backorders, and returns on a single order)
- Auto handling of dropship and backorder payment processing
- Automated backorder notifications
- Immediate access to full customer details during order entry
Payment Processing
With support for multiple payment processors, including tokenization capabilities, along with high security, including PA-DSS 2.x certification, Ability OMS offers flexible options to meet business needs. Some benefits include:
- Security control over access to cardholder data
- Real-time and Batch Authorization
- Minimal steps to complete authorizations and deposits
- Tools to define unlimited payment types
- Control over credit card response codes
Pick / Pack / Ship
People expect fast order processing; getting items picked, packed, and shipped quickly gives your business a competitive edge. Ability OMS provides these tools:
- Warehouse management (Aisles/Bins)
- Custom print queues to meet warehouse picking needs
- Batch or per order picking
- Support for multiple shipping software solutions and carriers
- Quick importing of shipment details with automated shipping confirmation emails
Customer Management
Fast access to customer information, either as independent screens or embedded within order entry, yields happy customers. Ability OMS provides support for:
- Access to complete order history
- Detailed customer notes
- Address book support for mailing, shipping or both
- Unlimited customer types (wholesale, retail, employee, etc.)
- Customer pricing options as well as payment terms
Utilities
Software solutions like Ability OMS become the heart of your business, it's important they provide the necessary tools to help you manage the software in order to run your business. Some of the utilities within Ability OMS include:
- Manager dashboards
- Tax rate changes
- Defining shipping methods and freight tables
- System security via user rights and roles
- Company and warehouse management
Accounting
Ability OMS provides detailed tracking of all accounting needs coupled with reporting and integrations to 3rd party systems. Some of accounting features include:
- A/R Integration with QuickBooks
- Ability to integrate with Microsoft Dynamics (Great Plains)
- Refund check processing
- Open balance management
- Internal A/R capabilities
Reporting
Data analytics are one of the most fundamental and critical aspects of a successful business. Ability OMS integrates the Crystal Reports Runtime engine to allow nearly unlimited customization of reporting needs. Ability OMS reporting capabilities include:
- More than 50 stock reports (Accounting, Orders, Customers, Inventory, marketing, Security)
- Ability to limit report access using user rights/roles
- Optional Ability to customize existing reports
- Optional ability to add custom reports to the software
- Intuitive database layout for building new reports