What is Ability Channel Feed?
Ability Channel Feed is a software solution that manages the data feeds between your order management system and all of your ecommerce channels—including Amazon--in one easy interface.
How Does Ability Channel Feed Increase Sales?
Ability Channel Feed gets your products noticed, with easy management tools that help you maintain high product positioning and good standing with Amazon and other e-channels. Capitalize on the website traffic of Amazon and other e-channels to acquire new customers.
Ability Channel Feed Simplifies Selling on E-Channels
- Automate your inventory with Amazon Certified Integration Technology in XML.
- Simplify quick updates and overrides with One-Screen Management.
- Easily add Amazon Product Classifications to your Amazon-listed inventory.
- Set Default Values for your entire inventory (package quantity, brand etc.)
- Generate full or incremental Product Feeds and automatically send to Amazon.
- User friendly Error Reporting instantly draws your attention to any feed errors.
- Schedule Inventory Feeds to automatically send at intervals of your choice.
- Manage Multiple Merchant Accounts in one control panel with Channel Feed.
- Assign Multiple Product Categories to your Amazon inventory.
- Transparent Inbound and Outbound Order File Processing - Translation from XML to flat file layouts.
- Financial Settlement Report with conversion to Excel spreadsheets.
- Seamless order automation includes post-order feeds such as Order Fulfillment and Order Adjustment.
- Use our File Layouts or Connect Direct to your database to get item information.
Our Ecommerce Experts Will Manage Your Web Store and Data Feed
Ability Channel Feed gives you powerful tools to easily manage your ecommerce feeds. If you would prefer for us to manage all or any part of your ecommerce web store or data feeds, SmartStaff™ Merchandisers, Product Managers, Feed Managers, Technical Support and Customer Care Professionals are available any time for an additional fee.
Merchandisers
We maintain your storefront design. The particular appearance of your storefront depends upon your merchant type and other factors. Decisions about desired content and design changes are made in collaboration with your staff during regular conference calls.
- Create Effective Promotions with feedback from your staff.
- Adjust promotion Time Frames as requested by you.
- Monitor current Amazon Opportunities and discuss options with you as needed.
- Research and add appropriate Search Terms as needed.
- Optimize Product Long and Short Descriptions.
- Create bullet points for Product Details if needed.
- Monitor Amazon Buy Box attainment.
- Create Custom Shipping Options (by weight, by dollar amount, etc.)
- Set Inventory Thresholds to ensure products are in stock
- Set Shipping Latency for specific products as needed
Feed Managers
We monitor your data feed, making sure your customers are receiving the right information at all times. Well-maintained data feeds keep you in good standing with Amazon and other e-channels, giving you premium product positioning.
- Run Product Feed as needed. Products added or deleted; new content etc.
- Diagnose errors and Rectify Failed Files.
- Monitor Inventory Feed daily.
- Monitor Orders daily to ensure proper adjustments, fulfillment and acknowledgement.
- Monitor Performance Targets. Pre-fulfillment cancel rate. Late shipment rate. Order defect rate
- Negative Feedback rate
- Filed A-to-Z Claims rate
- Service Chargeback rate
- Web analytics
- Site Metric and reports
- Monitor Customer Metrics. Pre-fulfillment cancel rate. Late shipment rate, Refund rate
Customer Care Professionals
Amazon has special rules for customer care that may differ from your standard policies. Our customer care professionals are well versed in Amazon’s customer care policies and will keep your Amazon customers coming back.
- Respond to A-to-Z Claims and/or Charge Disputes as received.
- Continually monitor and respond to regular Customer Emails promptly.
- For more Complex Issues, we work with you to resolve these issues.
- Monitor Feedback daily for content discrepancies, image issues etc.
- Contact and resolve customer issues from Negative Feedback.
- Monitor Customer Orders daily
- Maintain compliance with Amazon 30-day Backorder Cancellation policy.
- Notify Customers of order cancellations
- Watch for trends and notify you of Potential Problems.